New Patient Application Process
Please read the following instructions carefully.
If you would like to become a new patient for our medication-assisted treatment program for substance use disorder, or if you have been a patient before and wish to re-apply, you must complete the form below. Once completed, the form is automatically submitted for review. All applications are processed on a first-come-first-serve basis and acceptance is based on provider discretion. Once scheduled, you MUST bring your state-issued photo ID, and insurance information with you to your first appointment (note: photocopies of ID and/or insurance are not accepted). You may also upload these documents with your application. We understand that time is of the essence. Once you have submitted your application please contact our office (during regular business hours) by phone. We can generally see you within 1 business day of application submission.
Frequently Asked Questions and Facts
I applied to be a treatment patient but have not been contacted yet:
We work very hard to see you as quickly as possible. However, please understand that sometimes there are issues with internet-based forms and they don't always reach us. Please also contact our office by phone to ensure we have received your paperwork and to be scheduled.
I'm having technical difficulties with the online forms:
We try to ensure the online forms are constantly accessible and easy to use. However, if you are having issues accessing or submitting forms please let us know. We may not be able to correct the issue immediately, but we will work towards a remedy. You are also always welcome to stop by during business hours and pick up hard copies of any forms you may need.
I was a patient there before, do I need to reapply?
Yes. If you were previously a patient in our program you must wait at least 30 days from discharge before you are eligible for re-admission. You must also submit a new patient application so our treatment team can meet to determine your eligibility for return. If you are accepted, you will also need to fill out a new patient packet to provide us with updated information, consent forms, etc.
What if I don't have a photo ID?
Unfortunately, if you do not have a valid state-issued photo ID we are unable to see you. A photo ID helps us to ensure everyone is honest when it comes to their identity and keeps us all protected. Pharmacies also require a photo ID to pick up treatment medications. We are unable to accept photocopies as these are easily tampered with. Even if you do not have a driver's license the DMV can issue you an ID card. Please visit their website under "not for federal identification" card requirements for more information about obtaining an ID card.
What about counseling?
- State law requires patients in medication-assisted treatment to attend counseling. How often you are required to go is dependent on what type of insurance you have.
- Anchor Medical partners closely with several counseling providers (some of which are located on-site) who offer a variety of services including: sessions located at their office location, groups (when available), and telehealth (to those who qualify). Some counseling providers even offer peer recovery support specialists to help you navigate your journey to sobriety.
- If you do not have a counselor, don't worry, we have a list of local counselors to help you choose. We can also help you schedule your first appointment if needed.
How does telehealth work?
- We use a HIPAA compliant application called doxy.me to provide telehealth services. It is easy to use from a computer, tablet, or smartphone with internet or cellular access.
- Most patients qualify for intermittent telehealth appointments. This is determined on an individual basis. Ask your provider if you qualify.
- If you are scheduled for a telehealth appointment you will need to visit our home page, under the telehealth heading click the doxy.me link AT YOUR SCHEDULED APPOINTMENT TIME. Please say 'yes' when the app asks to access your camera and microphone (otherwise we won't be able to see or hear you). Enter your FIRST and LAST NAME when prompted. You will be placed in a virtual waiting room queue. Sometimes you may have to wait. If you feel you have been waiting long please access the chat feature and message us. Please do NOT hang up and log back in repeatedly as this places you at the bottom of the queue.
- Please remember that if you are 15min or more late for your appointment we may have to reschedule you for another date and/or time.
I'm going to be late for my appointment, what do I do?
We understand that sometimes patients have transportation issues. We ask that you contact our office ASAP to let us know you are running late and we will do our best to work you in. Unfortunately, if you are going to be more than 15 minutes late we may have to reschedule your appointment for another time/date. If you are habitually late or if you are a no-show for two or more appointments we may not be able to reschedule you.
Anchor Medical is a proud Narcan distribution center
Narcan Saves Lives (and it's FREE)
NARCAN® is a potentially lifesaving medication designed to help reverse the effects of an opioid overdose (including heroin, fentanyl, and prescription opioid medications) in minutes. Since most opioid overdoses occur in the home and are most often witnessed, having a NARCAN® rescue kit nearby can make all the difference.
If someone you know takes opioids or prescription opioids, such as oxycodone or hydrocodone for pain, be prepared for a possible life-threatening opioid overdose emergency.
Naloxone quickly reverses an overdose by blocking the effects of opioids. It can restore normal breathing within 2 to 3 minutes in a person whose breathing has slowed or even stopped, as a result of an opioid overdose. More than one dose of naloxone may be required when stronger opioids like fentanyl are involved.
Concerned Citizens
Concerned citizens should also carry Narcan. With over 100,000 overdose deaths in 2021, everyone is affected by this epidemic. Bystanders were present in more than one in three overdoses involving opioids. With the right tools, bystanders can act to prevent overdose deaths. Anyone can carry naloxone, give it to someone experiencing an overdose, and potentially save a life. Naloxone won’t harm someone if they’re overdosing on drugs other than opioids, so it’s always best to use it if you think someone is overdosing.
How do I get Narcan?
Just stop in our office or by one of our community events and we will give you Narcan for FREE. There is a short form you must fill out and we will complete a short training on how to properly use it.
Narcan Training
We will train you on how to use Narcan in the event of an emergency. You may also visit the Narcan website for this instructional video.
Frequently asked questions about Narcan.
Please visit the Narcan website for a list of frequently asked questions and answers.
Now offering PrEP
Now offering PrEP (pre-exposure prophylaxis) for the prevention of HIV.